Dr. Maged R. Botros
Change Management

Course Details

Upon completion of the course, the participants should be able to Demonstrate a profound knowledge of how to lead change initiatives/projects in organizations,  Appreciate the importance of communication during the implementation of change, Develop approaches and ways to change organizational culture, Apply change management skills to initiate and execute change in organizations, Understand the change management process, Analyze the different types of change, Linking business value to change, Be aware of critical success factors of change, Create a sustainable positive momentum for change and building a broad network of support for change, Handle resistance to change and build resiliency, Be acquainted with the models of organizational change, Comprehend the different people's attitudes towards change, Develop action plans to develop a catalogue of change skills.
Concepts of Change Management Change-Management Process Limited Change William Bridges Transition Model Change Checklist Radical Change Modular Change Change Agents Gradual Change Business Process Re-Engineering (BPR) Essential Requirements to Launch Change Characteristics of Change Agents Developmental Change Transitional Change Transformational Change Resistance to Change How to Handle the Process of Change in Your Organization The Organizational Checklist Assessment 5 Activities Contributing to Effective Change Management Overcoming Resistance to Change Change Management Models and A.D.K.A.R. Virginia Satir Change Process Kotter’s Eight-Step Model Classic Psychological Reactions to Change


Session 1 - Concepts of Change Management

We will cover the Change-Management Process and the different steps it entails. We will practice changing checklist questions for your organization.

Session 2 - Business Process Reengineering

In Session II, we will learn the definition of Business process re-engineering (BPR), the different steps of BPR, the essential requirements to launch change, and the different types of change (developmental, transitional, and transformative). We will discuss how to handle the process of change in your organization.

Session 3 - Assessment of Organizational Effectiveness Checklist

Session III covers the 10 key components of an organizational checklist and how to assess its level of effectiveness. You will learn how to apply the assessment checklist to your organization in order to assess the aspects of change.

Session 4 - Effective Change Management

In Session IV, we will learn about 5 activities to contribute to effective change management, change management models, the ADKAR acronym, the Virginia Satir Change Process, Kotter's Eight-Step Model, William Bridges’ Transition Model, and how to create a Roadmap with PEST. You will create your own PEST Roadmap template of change for one of your organization’s projects.

Session 5 - Change Agents

In Session V, we will discuss the definition of change agents and the different types. You will learn how to identify the characteristics of change agents suitable to the nature of work in your organization.

Session 6 - Resistance to Change

In Session VI, we will talk about resistance to change and the different reasons it may happen. We will learn about the classic psychological reactions to change and Kurt Lewin’s Force Field Analysis. You will learn about how the driving and resisting forces for change interact, as well as the relationship between environmental forces and organizational resistance. Finally, you will be equipped with the tools to overcome resistance to change, as we will talk about the different methods and when to use them, as well as their pros and cons.